Do you want to achieve the delivery of high-quality products and services to customers in your organisation? Do you want a career in being the first point of contact within an organisation?
The Customer Service Practitioner may be the answer.
What is it?
This apprenticeship covers the knowledge, skills and behaviours for delivering high quality customer service to an organisation’s clients, whilst offering advice, guidance and support both internally and externally including face-toface, telephone, digital and written contact and communications.
Who is it for?
The apprenticeship is aimed at those currently working and communicating with customers. They may typically be the first point of contact within the organisation, i.e., Receptionist, Call Centre Representatives, Retail Workers, After Sales Advisor.
Career Paths?
The apprenticeship can help and aid progression to the Level 3 Customer Service Specialist. Successful individuals will also be eligible to join the Institute of Customer Service as an individual member at a professional level.
To view the full Apprenticeship Standard and Assessment Plan please follow the link below:
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
The Customer Service Practitioner may be the answer.
What is it?
This apprenticeship covers the knowledge, skills and behaviours for delivering high quality customer service to an organisation’s clients, whilst offering advice, guidance and support both internally and externally including face-toface, telephone, digital and written contact and communications.
Who is it for?
The apprenticeship is aimed at those currently working and communicating with customers. They may typically be the first point of contact within the organisation, i.e., Receptionist, Call Centre Representatives, Retail Workers, After Sales Advisor.
Career Paths?
The apprenticeship can help and aid progression to the Level 3 Customer Service Specialist. Successful individuals will also be eligible to join the Institute of Customer Service as an individual member at a professional level.
To view the full Apprenticeship Standard and Assessment Plan please follow the link below:
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1